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Policy Guide
  1. 1. LEGAL INFORMATION
    The website you are visiting is operated by Hyundai Europe GmbH (hereinafter referred to as "Genesis EU", "we" or "our") with its registered office at Kaiserleipromenade 5, 63067 Offenbach am Main, registered with the commercial register of the local court (Amtsgericht) of Frankfurt am Main under HRB 53714.
  2. 2. CONTENT
    1. The Official Genesis Navigation Update Website allows you to download software to prepare for and perform an update to the infotainment system of your Genesis vehicle.
    2. You can download the appropriate software without logging in by:
      1. a) searching manually for your car model and model year;
      2. b) providing your VIN number, in which case the website will automatically provide you with the correct software.
    3. The website does not process any of your personal data. Your VIN number is only used to ensure the correct software is provided and is not stored permanently.
    4. You can also log in to the website using your Genesis Account or HMG-ID. In that case, you will be able to download appropriate software for your connected vehicle.
    5. Your Genesis Account is subject to a separate agreement available at [Genesis Connected Service Terms of Use] as well as the Genesis Account Privacy Policy available at https://update.genesis.com/EU/EN/privacy
  3. 3. PRODUCT PRESENTATION
    We endeavour to show any images and colours as accurately as possible. However, the actual appearance may vary depending on factors such as your screen resolution, settings, calibration and lighting conditions.
  4. 4. LIABILITY DISCLAIMER
    1. The software available for download on this website is provided as is, without any warranties of any kind, express or implied. By downloading and installing this software, you acknowledge and agree that:
      1. a) the update is intended solely for use with compatible infotainment systems;
      2. b) you are solely responsible for following the installation instructions provided and ensuring that your vehicle is properly prepared before applying the update;
      3. c) the integrity of the downloaded software must be verified, and you must use a reliable storage medium free from defects or corrupted memory sectors. Any use of faulty or corrupted media may result in incomplete installations, system errors or other damage;
      4. d) improper installation, interrupted downloads or the use of corrupted storage devices may cause system malfunction, data loss or other issues for which we are not responsible;
      5. e) we do not warrant that the software will be error-free, uninterrupted or compatible with every system configuration;
      6. f) to the fullest extent permitted by law, we disclaim all liability for any damages, losses or issues arising from the download, installation or use of the software.
      By proceeding with the download, you accept these Terms of Use and assume all risks associated with the installation and use of the software and performance of an update. If you do not agree, please do not download and install the software or perform an update.
  5. 5. NO LIABILITY FOR ADVICE OR RECOMMENDATIONS
    Where advice or recommendations are provided on the websites of Genesis EU, Genesis EU is not liable for any damage resulting from reliance on such advice or recommendations, notwithstanding any responsibility arising from a contractual relationship, tort or other statutory provisions.
  6. 6. INDUSTRIAL PROPERTY RIGHTS AND TRADEMARKS
    All rights are reserved. All contents of this website, in particular texts, images, graphics, sounds, animations and videos, as well as their arrangement on this websites, are protected by copyright and other protective laws. Furthermore, trademarks on the website are protected by trademark law, unless expressly stated otherwise. This applies in particular to Genesis trademarks, company logos and nameplates. Use of the website does not grant a licence to use the intellectual property of Genesis or third parties. The content of this websites may only be copied, distributed, changed or made accessible to third parties for journalistic work and not for commercial purposes.
  7. 7. DISPUTE RESOLUTION
    Genesis EU is neither willing nor required to participate in dispute resolution procedures before a consumer arbitration body (Verbraucherschlichtungsstelle).
Last updated: 1 December 2025